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When cardholders check out at the Highland Park Public Library, membership services manager Robin Smith knows very well it may not return on time.
In fact, the library counts on it.
“It’s a daily issue for me because I have to deal with the people who deal with fines,” Smith said. “It’s unfortunate that in the library world, the word that will come up on your account is the word ‘delinquent.’ In Highland Park, it’s taken personally. People are like, ‘I am not a delinquent, take this 10 cents.’ It comes up a lot.”